Revocation Policy

Right of Revocation for Consumers

You have a period of fourteen days within which you have the right to revoke this contract without specifying reasons. The revocation period is fourteen days from the day on which you or nominated third party, other than the carrier, took possession of the goods.

In order to exercise your right of revocation you are required to inform us (eutecma GmbH, Binnenhafenstraße 7, 68159 Mannheim, Tel: +49 (0) 621 493 078-0) in a letter sent by post or email, clearly stating your decision to revoke this contract.
To this end you may use the blank revocation Muster-Widerrufsformular form attached.
In order to comply with the time limit, you need to send the notification of revocation before the revocation period has expired

Consequences of Revocation

Should you revoke this contract, we shall reimburse, immediately or latest within 14 days from the day on which we receive the notification of your revocation of contract, all payments we have received from you, including delivery costs (except where additional costs have been incurred as a result of utilizing a carrier other than the carrier selected by us for the most economical standard delivery). To this end, we shall use the same method of payment as was used by you in the original transaction, insofar as no alternative method of payment has been expressly agreed upon; under no circumstances will you be charged any fees on account of this reimbursement. We are entitled to refuse to reimburse until such time as we are again in possession of the purchased goods or you have submitted to us proof that said goods have indeed been returned to us, in either case, whichever is the earliest. You are to return or hand over the goods to us at eutecma GmbH, Binnenhafenstraße 7, 68159 Mannheim immediately and without delay, at the latest within fourteen days from the day on which we receive notification of your revocation of contract. The deadline shall be deemed to have been met if the goods are returned before the time period of fourteen days has expired.You shall bear the direct costs of returning the goods.
In the case of diminished value of goods, you are to bear the costs only if, after the goods have been inspected regarding condition, properties and function, the diminished value can be attributed to improper handling by you.

Last Updated: 2015